Privacy Policy

The Nitrofresh Service is a transaction, information and communication service available to authorized users ("customers") who access Nitrofresh.in. Nitrofresh currently provides an online grocery shopping and delivery service, and may in the future provide additional shopping and related services. *TERMS & CONDITIONS* : A. These terms of use (“Terms”) govern Your use of the Platform, and for the purpose of these Terms the Company may wherever context so require, be also referred to as, “Nitrofresh”, "We", "Us", or "Our" and the terms “You”, “Your” or “User” refer to user of the Platform. We value the trust You place in Us. That’s why, We maintain reasonable security standards for securing the transactions and Your information. B. Please read these Terms carefully before You use the Platform. If You do not agree to these Terms, You may not use the Products and Services (defined hereinafter) on the Platform, and We request You to uninstall the App. By even merely using/accessing the Platform, You shall be contracting with Nitrofresh and You signify Your acceptance to these Terms and other Nitrofresh policies (including but not limited to the cancellation & refund policy of the Company and published privacy policy (‘Privacy Policy’)) as posted on the Platform and amended from time to time, which takes effect on the date on which You use the Platform, and thereby create a legally binding arrangement to abide by the same. Further, by furnishing Your personal information, You consent to Nitrofresh accessing Your personal information for the purpose of supplies, You also agree that You are interested in availing the supplies through the Platform in accordance with these Terms. *SHIPPING POLICY* : 1. The delivery of the Products will be made to the delivery address specified by You while placing the order for the Products on the Platform and it will deliver within 24 hrs. You are solely responsible for providing a complete and correct delivery address and, if applicable, further instructions for delivery. The Company shall not be responsible for any delay in delivering the order placed by You on the Platform caused due to the incorrect or incomplete address provided by You. 2. The goods will ordinarily be delivered when an appropriate person is able to receive the order at the address provided by You. If You request to leave a delivery unattended at Your address, You expressly disclaim the Company from all the liabilities which may arise by virtue of the Products being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination, and the result of any change in temperature of the items which need to be kept chilled or frozen. 3. In the event You opt to make payment for the Products by ‘Cash on Delivery (CoD)’ mode, the Company shall have the right to refuse delivery of the ordered Products to You if You fail to make the complete payment and the Company shall treat such order as cancelled order and shall not be liable for any losses or damage that may arise on account of such non – delivery to You. The Company shall reserve the right to charge You, the delivery fee any other fees for such cancelled order and recover the same, at its sole discretion towards the cost incurred on such delivery attempt. *PRICING* : All the products listed on Nitrofresh will be sold at MRP or less than MRP unless otherwise specified. The prices mentioned at the time applicable prices at the time of placing an order. Although prices of most of the products do fluctuate on a daily basis , some of the commodities and fresh food do change on a daily basis which would be updated almost immediately on the portal. *RETURN, REFUND & CANCELLATIONS*: - You may return the Product in an order, subject to the following, conditions: - wrong item being delivered other than what You had ordered in an order or - Items substantially damaged or deteriorated in quality at the time of delivery. You agree that You shall give Us all the requisite proofs including but not limited to images of Products having issues. - You shall check the Products upon delivery and initiate exchange or return with the requisite proofs on the Platform. You may exchange or return the product by contacting Our customer care also. IT IS HEREBY CLARIFIED THAT NO EXCHANGE OR RETURNS SHALL BE ACCEPTED IF THE PRODUCT PACKAGING IS OPENED OR PRODUCT IS USED/CONSUMED EITHER IN PART OR OTHERWISE. - You may request exchange or return the Products, purchased from Us provided the Products are sealed/unopened/unused and in original condition and on the same day of delivery. Please note, the requests for exchange or returns will not be accepted from the day following the day when We had delivered the Product/s to You. We may request You to dispose off the Products for which We have processed a refund. *CANCELLATIONS* : You may cancel an order without charge at any time before the Company accepts the order. You cannot cancel the order post acceptance of order by the Company. The Company may cancel an order (in full or partially) for the reasons including shortage or unavailability of certain Products or force majeure events. In case the Company cancels any order, You will not be charged for such cancellations, and the Company will refund You for any payment already made. *REFUNDS* : Please be informed that when You opt to cancel or return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per these Terms, will be processed within a period of seven (7) business days from the date of us verifying and confirming the refund request. Your refund will be processed only when the conditions as may be stipulated by Us are fulfilled. The refund amount will be credited to the source account or in the Nitrofresh Wallet as may be chosen by You. You acknowledge that after initiation of refund, it may take additional time for Your refund to reflect in Your account which is subject to Your financial institution or payment gateway service provider terms and conditions - The terms for acceptance of returns, cancellation and refunds shall be subject to reasonable additional conditions and shall be communicated to the User, from time to time, through the push notifications on the Platform, or any other mode of communication as specified in these Terms or as determined by the Company. CONTACT US: Email: wenitrofresh@gmail.com Contact No: +91 9773579835 Address: Store No 2 opp Shreyanand Society Bcabin Thane (w)400602